Answers to common questions

Air freight typically takes 3 to 5 days and sea freight 4 to 6 weeks. These are estimates. Customs clearance and local conditions can change them.

Weapons, explosives, illegal drugs, hazardous materials and counterfeit goods are prohibited. Perishable food needs proper packaging. Contact us if you are unsure about an item.

Yes. The door-to-door service includes pickup from your location in Dubai and delivery to the receiver in Ghana.

Yes. Create a separate booking for each destination. We deliver to major cities including Accra, Kumasi and Takoradi.

We tell you when there is a delay, and your tracking page shows the latest stage. Delays caused by customs, weather or events outside our control are not guaranteed against.

Air freight: up to 100 kg per package. Sea freight is handled by container or load. Contact us for anything over 100 kg or oversized.

It depends on weight, dimensions, service type, item category and the destination city in Ghana. We review each booking and confirm the price with you.

We accept bank transfer, credit or debit card and mobile money. Payment details are sent once your booking is confirmed.

The receiver in Ghana pays customs duties and taxes. The amount depends on the item and its declared value. We assist with clearance.

Cancellations are accepted before the shipment is dispatched. Refund terms depend on the service and timing, so contact us with your tracking number.

A valid ID (passport or Emirates ID). For commercial goods, a commercial invoice and packing list. Restricted items may need permits.

Yes, we handle clearance procedures in Dubai and in Ghana, and guide you through the paperwork.

Declare the true value of your items when you book. It is used for insurance and customs. Under-declaring can cause penalties and delays.

Yes. An account lets you book, save addresses, see booking history and track every shipment. Registration is free.

Enter your tracking number on the Track page. The format looks like PEC-YYYY-XXXXXX.

Message us on WhatsApp or email with your tracking number. Changes are possible before dispatch.

Yes. Enter any receiver when you book and make sure their name, phone number and address are correct.

Basic insurance up to the declared value is included. Extra cover for high-value items can be arranged. Ask us for details.

Yes. Professional packing is included with door to door and available as an add-on for other services. Tick the fragile option when you book.