Privacy Policy

1. Information we collect

We collect the following types of information:

• Personal information: Name, email address, phone number, physical address
• Shipment information: Sender and receiver details, item descriptions, values
• Payment information: Billing details, transaction history
• Account information: Name, email, sign-in method and preferences. Sign-in credentials are handled by Google Firebase Authentication and we never see your password
• Usage data: IP address, browser type, pages visited, time spent
• Communication data: Emails, chat messages, support requests

2. How we use your information

We use your information to:

• Process and fulfil your shipping orders
• Communicate with you about your shipments
• Provide customer support
• Process payments and prevent fraud
• Improve our services and user experience
• Send service updates and promotional materials (with consent)
• Comply with legal obligations

3. Information sharing

We may share your information with:

• Service providers: Shipping carriers, payment processors, IT services
• Customs authorities: As required for international shipping
• Legal authorities: When required by law or to protect our rights
• Business partners: With your explicit consent

We do not sell your personal information to third parties.

4. Data security

We implement security measures including:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

5. Your rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to data processing
• Export your data
• Withdraw consent at any time
• Lodge a complaint with authorities

6. Cookies and tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser.

7. Data retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations. Shipment records are kept for 7 years as required by law.

8. Children's privacy

Our services are not intended for children under 18. We do not knowingly collect information from children.

9. International transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to this policy

We may update this privacy policy periodically. We will notify you of significant changes via email or website notice.

11. Contact us

For privacy questions or to exercise your rights, contact us using the details above. This privacy policy is effective as of January 1, 2025.